RESERVATIONS AND PAYMENT

Reservations are made by Internet or phone. On our website you can pick out the apartment of your choice and make your reservation. If your stay exceeds two days, you must pay 30% of the total cost at the moment of reservation. Chic Rentals is not responsible for any problem beyond its control that might arise during the reservation process.
Once Chic Rentals has received payment for your reservation, we will proceed to send you a fax or email confirming said reservation. There in you will be informed on the complete data regarding the apartment, as well as the name and contact details of the person that will receive you on your arrival.

The rest of the payment must be done IN CASH, up on your arrival at the apartment.

If you want to pay by credit card this operation will have 5 € extra charge. Exceptionally, payment can be done via bank transference, as long as the NET amount (transference costs are at the client’s expense) is deposited in our account one week before your arrival and we have confirmed the reception of this amount.

Data to the bank transference:

La Caixa
Gran Vía, 62
28013 Madrid
CCC: 2100 3992 97 0200113971
IBAN: ES84 2100 3992 9702 0011 3971
BIC/CÓDIGO SWIFT: CAIXESBBXXX

Chic Rentals reserves the right to request a pre-payment of your reservation during high season (1st June to 1st September, Easter, Christmas and long weekends) if it should find it necessary.

For security reasons, we are obligated to request 250 € upon your arrival as a safe deposit for possible damages. This amount must be paid by credit card and will be returned in a maximum of 48 hours after your departure, once the Chic Rentals personnel revises the apartment and checks that no damage has been done.

CANCELLATIONS

Please be informed that, in reservations for one day stays, there will be no reimbursement of the mandatory total price paid by credit card at the time of reservation.

For reservations over one day, we will return the mandatory 30% payment a long as you let us know in writing 30 days prior.

If the customer changes the reservation dates, it will be understood as a new reservation and cancellation conditions will be applied.

In the event that, due to major causes, we cannot offer you the apartment you had chosen, we reserve the right to accommodate you in another one of similar characteristics.

In the event that the customer, once in the apartment, wishes to cancel his / her stay for reasons other than any problems caused by the malfunctioning of the apartment, the reservation fee will not be reimbursed.

CHECK-IN

Check-in time is 3:00 p.m. If you arrive after 9:00 p.m there will be an extra 30€ charge, and if it is after midnight the extra charge will be 50€, to be paid in cash upon your arrival at the apartment.

Our personnel will welcome you at the apartment, explain in detail the functioning of all appliances and answer any question you might have. You will be given two sets of keys and sign two copies of the lease contract (with an attached inventory). You will keep one of these copies.

CHECK-OUT

Check-out is 10:00 a.m. If you wish to leave earlier or stay longer, we kindly ask you to let us know as soon as possible so that we can satisfy your demand.

If you wish to stay at the apartment for over 4 additional hours, you will have to pay 50% of the daily rental fee.

On your check-out day, the Chic Rentals personel will arrive at the apartment at the appointed time to pick up the keys, revise the state of the apartment and return the deposit. If you have any suggestions or claims, we kindly ask you to let us know so that we can improve our service.

CLEANING

You will find the apartment in perfect cleaning conditions, and we hope you will leave it in a reasonable state. Cleaning service has an extra 40€ cost which you must pay on arrival. If you plan to stay on for a long period of time and wish to hire extra cleaning or newspaper service, all you have to do is let us know and we will send our personnel. The cost of this service is 40€ and you must always cover this expense, paying it in cash to the cleaning personnel on their arrival at the apartment.

ETIQUETTE

The customer that signs the contract is responsible for the correct behaviour of all those who accompany him/her. If this person or any of their companions do not behave in an adequate and responsably way, Chic Rentas is authorized to invite the client and their companions to inmediately leave the apartment without the right to any economic compensation.

Please, be aware that any type of party is strictly forbidden. Those customers who stay in an apartment of our company must know that, in case of any complaints from neighbours regarding loud music or parties in the property, or in the case that it was necessary to call the police, Chic Rentals will inmediately evict everyone in the apartment at any time of day or night. In this case, there will be nor return of the safe deposit or rent.

It is strictly forbidden for customers making a reservation to accommodate a greater number of people than that for which the reservation was originally made, without previous consent from Chic Rentals. Non compliance can result in inmediate removal. In this case, the customer will lose his or her right to the reimbursement of the deposit or rent.

It is strictly forbidden for customers to sublet the apartment. In this case, Chic Rentals will inmediately remove the tenant, will not reimburse the rent or deposit money and will take the necessary legal actions.

Tenants compromise to keep all furniture as well as the contents of the apartment in the same conditions as upon arrival. Should the tenants wish to change their disposition, they must first enquire with Chic Rentals for approval. On the contrary, Chic Rentals will have the right to remove the tenant(s) inmediately, without reimbursing the deposit or rent money.

Chic rentals is not responsible for the belongings that tenants deposit in the apartments once the rent contract has been signed and the keys have been handed in. Chic Rentals, on their part, compromises not to access the apartment except for emergency situations or by express wishes from the tenants regarding the resolution of any domestic problem that might arise.